Terms and conditions

Effective date: 23/04/2025

These Terms and Conditions govern your use of Blenheim Vintners website and the purchase of products from our online store. Blenheim Vintners is a trading name for S&J Cellars Ltd (company number 12958156, VAT number 370 5334 12) whose registered office address is at 4 Blenheim Terrace London NW8 0EB (the “Company”, “we” or “us”).

By accessing our website or placing an order, you agree to these terms. Please read them carefully. If you have any questions on the Terms and Conditions, please contact us at bv@blenheimvintners.com.

1. Age restrictions

You must be at least 18 years old to purchase alcohol or cigars from our website. By placing an order, you confirm that you meet this legal requirement. We may carry out age verification checks, and our couriers may request valid photo ID upon delivery.

If appropriate ID is not provided, or if the recipient is under 18, the delivery will not be completed, and the order may be returned to us at your expense.

2. Product information

We make every effort to ensure that product descriptions, images, and prices are accurate. All products are offered subject to availability. We reserve the right to change or discontinue products at any time without notice.

3. Orders and Payment

All orders are subject to acceptance and availability. Once your order is placed, you will receive a confirmation email. This email is not a guarantee of acceptance.

We accept major credit and debit cards via secure payment gateways. Prices include applicable UK taxes but exclude delivery charges, which are calculated at checkout.

4. Delivery

We currently deliver to addresses within the United Kingdom only. Delivery times are estimates and are not guaranteed.

All deliveries of alcohol and tobacco products must be accepted by someone aged 18 or over. If no eligible person is available, the courier will not leave the parcel. We may contact you to rearrange delivery.

5. Returns and refunds

5.1 Returns

We want you to be satisfied with your purchase. If you change your mind, we are happy to accept returns of products within 14 days of delivery. Simply contact us at bv@blenheimvintners.com to begin the returns process.
Once we receive your products in their original condition, we will refund you in full (excluding the original delivery charge). Please note, the cost of returning the order is your responsibility, and risk remains with you until the products reach us at Blenheim Vintners.

We do not accept returns on perishable goods (including snacks) or tobacco products unless they are defective.

5.2 Damaged or incorrect products

If you receive a product that has been damaged or is incorrect, please email us within 24 hours of receipt at bv@blenheimvintners.com with your order number, a photo of the affected item, and a brief description of the issue.
If the fault is not due to customer error, we will be happy to arrange a replacement or refund for the affected product.

5.3 Faulty products

If you believe a bottle is faulty, please reseal the bottle and contact us within 24 hours at bv@blenheimvintners.com with your order number, a photo of the affected item, and a brief description of the issue.
In some cases, we may need to arrange collection of the bottle for further analysis. We will arrange this at your convenience.
If the bottle is confirmed to be out of condition, we will offer a refund or replacement, subject to availability.

We are able to provide refunds or replacements for faulty bottles up to six months from the original purchase date, provided the products have been properly stored.

5.4 Refunds

All refunds are issued to the original payment method once items are returned and inspected.

6. Cancellation policy

You may cancel your order at any time before dispatch for a full refund. Once your order has shipped, it can no longer be cancelled but may be eligible for return under our returns policy.

7. Liability

Blenheim Vintners is not liable for delays or failures resulting from events outside our control (e.g. strikes, extreme weather, courier delays). We are not responsible for loss or damage caused by improper storage or handling after delivery.

8. Intellectual property

All content on this site, including images, text, graphics, and logos, is the property of Blenheim Vintners and may not be used without permission.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

Contact us

If you have any questions about these Terms and Conditions, please contact us at:

Blenheim Vintners
4 Blenheim Terrace
London, NW8 0EB
bv@blenheimvintners.com
0207 6248944